Shipping & Returns
SHIPPING & RETURNS
Here at Shinobi we have two different locations we ship from for certain products.
1. Shinobi Boards: Our skateboards are made from BoardPusher, once an ordering is placed, the manufacturing will take from 24-72 hours. The board will then be shipped through UPS ground shipping which will range from 2-5 days to be delivered. International Shipping will range from 2-3 weeks to be delivered.
2. Apparel, Accessories and Stickers: Our apparel, accessories and stickers are make through Printify.
RETURN & EXCHANGE POLICY
Skateboards are made with sheets of laminated wood which can break under stress. Our boards are not eligible for for any returns on broken or cracked skateboard decks.
However, we will replace your skateboard deck only if the graphic was applied incorrectly, the board is as new and un-skated, the board did not have trucks, bolts, grip tape and or stickers installed, and is returned within 30 days of receipt. To issue a return or exchange, contact us at email@example.com with a picture of the skateboard deck in question. Shipping costs cannot be refunded.
Apparel, Accessories and Stickers
Shinobi apparel, accessories and stickers are printed on demand, therefore are not eligible for returns or exchanges if the customer has ordered the wrong size, color or does not like the product in general.
However, if there is a problem with your order like a misprint or the product is damaged; contact us at firstname.lastname@example.org with a picture of the damaged item. We will work out a refund or exchange of the conflicting product if the problem in question is visible. Shipping costs cannot be refunded.